I'm already not pleased when I have to call apartment building managers, the doctor's office, or virtually any customer service known to man. So why do they always make it so much tougher for me to keep my sanity on hold by forcing me to listen to horrible, repetitive, tinny music?
This was all too reinforced when I had to call the IRS the other day - yes, I had to call the IRS in March - and was on hold for 38 minutes. THIRTY-EIGHT MINUTES of grinding, looping, horrific "hold" music before I got a very cheery woman with a southern accent asking me how "I can help y'all out."
In Lichtenstein, every customer service center will always be overstaffed. That way holds, and, naturally hold music, will be eliminated. I can't even in good conscious want to improve hold music because all I'd be doing is making a bad problem just a little bit better. I'm here to solve problems.
Of course there will be downtime, but that downtime will be well spent on solving the problems that cause people to call customer service in the first place, whether that is making language a bit clearer or figuring out how to make less inferior products so they don't break, causing people to call customer service.
No comments:
Post a Comment